Subject

The user is trying to access Guru from a workstation, and when attempting to connect to the database, they get a message "Unable To Connect To Server".

The SQL Server will not connect to the local database (localhost).
- It will also not restart the service from the services menu in Admin Tools.

Solution

1. Click on Start, then Settings, and then Control Panel.
2. Go into Administrative Tools, and then Services.
3. Right click on SQLEXPRESS (SQL Server (MVSQLEXPRESS)).
   • Click on Properties.
   • Under the Log On tab, select the option for Local System Account.
   • Put a check in the Allow service to interact with desktop (or local services).
   • Then click Apply, and then OK.
   • The user will get a message stating the changes will not take effect until the service is restarted. The best way to do this is to restart the computer.

Subject

GURU Product Facts And Specs.

Solution

Minimum System Requirements: Windows 2000, NT4, ME , XP and Vista. Intel Pentium III or better. 128 MB of available RAM, 1 GB of available Hard disk Space.

Recommended System Configurations: Windows 2000, XP, or Vista. Intel Pentium 4 or equivalent, 256 MB of available RAM, 1GB of available Hard Disk Space

Solution #: 1-1MHZPN

Subject

When I launch GURU I don’t see any media

Solution

You may have installed the client software before installing the server components. Or they may not be able to connect to the server either before or during installation. Please check the****see what was installed by going to … screen. Or check server connections.******

Solution #: 1-1MH5QO

Subject

When is guru going to be integrated with DENTRIX?

Solution

Currently, there is a version of Guru (version 2.1) that does integrate with DENTRIX G2. Please verify the version of Guru by going to Help | About to be sure you have the correct version.

Subject

Will GURU Integrate With My Practice Management System?

Solution

Currently GURU is only designed to integrate with Dentrix, and the functionalities between the systems will be completed Feb. 2008. GURU will also integrate soon with Easy Dental, as well as practice works and Soft Dent. Integration speaks mainly to seamless data transfer and patient referencing. Digital photo transfer can be accomplished with any system.

Solution #: 1-1MHZOO

Subject

Installation fails due to SQLExpress Error

Solution

There are certain prerequisites that SQLExpress needs in order to run properly. This may need to be run manually to figure out what is actually failing. Normally all of the prerequisites are downloads from Microsoft.com. You can open the program manually from the pre-requisites folder at initial install

Solution #: 1-1MH5QN

Subject

Where is my GURU data file stored?

Solution

C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Data\mvdb.mdf

Subject

Cannot connect to server during install of GURU

Solution

If the server connection has failed it is highly likely that the client is indeed not connected to the server. This is often solved by instructing the office to check all cables, ping the server, and check the network connections.

Please also verify that you have installed the server component CDs on one of the computers prior to running the Disk 1 installation of GURU.

Solution #: 1-1MHZOJ

Subject

How to change the server that Guru is currently using.

Solution

1. From Guru, navigate to Help | Change Server
2. Select the appropriate computer name from the list
3. Click OK

A connection to a server can be tested from this menu by clicking the "Test Server" button

If you cannot open GURU then:

1. Open Add/Remove Programs
   - Start | Settings | Control Panel | Add/Remove Programs
2. Highlight GURU and then click 'Change'
3. Click 'Next' | Choose 'Modify' | Click 'Next'
4. Click 'Next' until you get to the end and it asks if you wish to 'Install' (DO NOT CLICK INSTALL)
5. Click 'Back'
6. Browse to the other SQL Server
7. Click 'Next'
8. Click 'Install'

Solution #: 1-1LWIN1

Subject

How do you change the practice information that prints out from Guru?

Solution

Go to Edit | Practice Info

This text appears on all printouts from Guru

Solution #: 1-1LWIN2